Gong

Win more deals through careful call analysis.

Overview

Connecting your Gong account is an important step in unlocking the power of Opine. Call transcripts provide critical insights into your buyer's needs and concerns that are essential to running a successful pilot. Opine is able to provide rich deal status summaries, recommend tasks, and more using the content of calls alongside all your other evaluation data.

Configure

Simply authorize the Gong integration to enable Opine to begin analyzing transcripts of calls that are associated with deals in your CRM.

Connect

Visit your Opine organization integration settings to initiate Gong's authorization flow.

The Gong user installing the integration must sign in to Gong with the credentials of a Technical Administrator. Your authorization will grant these API permissions to Opine.

• Retrieve basic call data such as title, duration, and spoken language, and extended data such as interaction stats, list of speakers, and main topics of conversation

• Retrieve user data such as ID, name, and phone number

• Retrieve a call transcript

Opine will look for calls associated with the deals in your connected CRM every 12 hours. The results of analyzing evaluation activity, combined with data from other integrations and Gong call transcript analysis, is available to Opine AI for generating summaries, recommending tasks, answering questions, and more.